Refund Policy

Free Version:

Cardscanner.co offers a free version of its file conversion tools, allowing users to assess the compatibility and effectiveness of the service before making a purchase.

Importance of Free Version:

Users are encouraged to take advantage of the free version to ensure that the generated results meet their specific requirements and expectations.

Scope of Conversion Types:

Cardscanner.co covers a wide range of file types, including but not limited to jpg, png, jfif, heic, pdf, and excel. Users are advised to test the conversion of their specific file types using the free version before opting for a subscription.

Cancellation of the Premium Plan:

If a user has purchased a premium plan at cardscanner.co and wishes to cancel the plan before its expiration date, they must reach out to our support team within the subscribed period to cancel their subscription.

When We Refund?

The refund can be considered under specific conditions outlined below:

  • If the customer is unable to use our website due to a technical issue, and our support team cannot resolve it or provide a temporary solution.
  • If a customer is charged more than once due to an issue with the third-party payment platform's system.

When Refund Request Rejected?

We reserve the right to reject the the refund requests in the following cases:

  • The customer requested a refund due to a technical issue but failed to provide our support team with sufficient information about the issue, such as screenshots, log files, or specific details of actions taken, etc.
  • Refunds are not applicable for reasons such as the customer's inability to use the website or their dissatisfaction, particularly in cases where they request certain features that were not promised or listed on our website.
  • The customer informed us that after purchasing the subscription, they no longer wish to use it.
  • If the customer mistakenly purchased the premium plan more than once.

Technical Support:

In case of any issues or uncertainties, users can contact the Cardscanner.co support team for assistance via email at [email protected] or through the contact us page. Technical support is available to help users navigate the tool's features and address any concerns.

Policy Updates:

Cardscanner.co reserves the right to modify this refund policy at any time. Users are advised to review the policy periodically for any changes.

By subscribing to Cardscanner.co's premium features, users acknowledge and agree to abide by the terms outlined in this refund policy. If there are any questions or concerns, users are encouraged to contact the support team for clarification before making a subscription.